Shipping policy

Shipping Policy

At WEJ, we strive to deliver your favorite footwear across Pakistan swiftly, safely, and seamlessly. Please review our shipping guidelines below to understand how your order is processed and delivered.

1. Delivery Coverage & Logistics

  • We ship nationwide across Pakistan, covering all major cities, towns, and rural regions.

  • We partner with leading courier services (such as TCS, Leopards, and BlueEX) to ensure your packages are handled with care and reach you securely.

2. Delivery Timelines

Our delivery schedules are divided into processing and transit times:

  • Order Processing: Orders are verified and dispatched from our warehouse within 24 to 48 hours (Monday through Saturday). Orders placed on Sundays or public holidays will be processed on the next working day.

  • Major Cities (Lahore, Karachi, Islamabad/Rawalpindi, etc.): Delivery takes 2 to 3 working days after dispatch.

  • Other Cities & Remote Areas: Delivery takes 3 to 5 working days after dispatch.

3. Shipping Charges

  • Standard Shipping: A flat shipping fee of Rs. 250 applies to all orders nationwide.

  • Free Shipping Promo: We offer Free Shipping on all orders above Rs. 5000

4. Cash on Delivery (COD) & Order Verification

To keep your shopping experience secure, we offer Cash on Delivery (COD) alongside prepaid options (Credit/Debit cards, EasyPaisa, JazzCash).

  • Verification Call/WhatsApp: For all first-time COD orders, our customer support team may contact you via WhatsApp or phone call to confirm your address and size details before dispatching.

  • Unverified orders may be placed on hold or canceled after 48 hours of no response.

5. Order Tracking

Once your pair of WEJ shoes leaves our facility, you will receive a confirmation SMS and/or Email containing:

  • The name of the courier partner.

  • Your unique Tracking ID/Tracking Link. You can use this ID directly on the courier's official portal to track your package in real-time.

6. Delivery Guidelines & Rules

  • No Open-Box Deliveries: Our courier partners operate under a strict policy that does not permit customers to open the parcel before making the payment. If your shoes have any fit issues or defects, please accept the parcel first and then contact us to initiate an exchange through our Return & Refund Policy.

  • Incorrect Address: If a parcel is returned to us due to an incorrect/incomplete address or unavailability of the customer after multiple attempts, the order will be canceled. Re-shipping the item will incur standard delivery charges.

Got Questions About Your Shipment?

If your parcel is delayed or you need to make changes to your shipping details before dispatch, please contact us immediately:

  • WhatsApp/Call: +923104272465

  • Email: wejshoesofficial@gmail.com

  • Hours: Monday – Saturday (10:00 AM – 6:00 PM)