Refund policy

Return & Refund Policy

Thank you for shopping at WEJ. We want you to be completely satisfied with your purchase. If your shoes don't fit perfectly or meet your expectations, we are here to help you get the right pair.

1. Return & Exchange Window

  • You have 7 days from the date of delivery to request an exchange or a return.

  • Requests made after 7 days will unfortunately not be eligible for an exchange or refund.

2. Eligibility Criteria

To be eligible for a return or exchange, your items must meet the following conditions:

  • The shoes must be unworn, unwashed, and undamaged.

  • Try on the shoes on a carpeted surface to avoid scuff marks on the soles. Shoes with visible wear, dirt, or scratches on the sole/upper will not be accepted.

  • The item must be in its original packaging (the WEJ shoebox) and include all original tags, tissue inserts, and packing materials.

3. How to Initiate a Return/Exchange

We’ve made the process straightforward. Choose one of the following methods to start:

  • Via WhatsApp: Send a message to our customer support team at +923104272465 with your Order ID and a picture of the product.

  • Via Email: Email us at wejshoesofficial@gmail.com with the subject line "Return/Exchange Request - [Your Order Number]".

Note: Please do not send your purchase back to the manufacturer or courier before reaching out to our support team.

4. Reverse Shipping & Charges

  • Defective or Incorrect Items: If we sent the wrong size, color, or a defective product, WEJ will cover all shipping costs. We will arrange a reverse pickup or reimburse you for the return shipping.

  • Size/Mind Change Exchanges: If you want to exchange the shoes for a different size or style due to personal preference, the customer is responsible for shipping the item back to our warehouse. Alternatively, a nominal reverse-shipping fee of Rs. 350 will apply if we arrange the pickup.

5. Refunds

Once we receive and inspect your returned item, we will notify you via email/SMS regarding the approval or rejection of your refund.

  • Cash on Delivery (COD) Orders: Refunds for COD orders are processed via Bank Transfer, EasyPaisa, or JazzCash. You will need to provide your account title and number to our support team.

  • Prepaid Orders (Credit/Debit Card): The refund will be credited back to your original payment method.

  • Timeline: Approved refunds take 5 to 7 working days to reflect in your account.

6. Non-Returnable Items

  • Items purchased during certain clearance, flash, or end-of-season Sales are considered final sale and cannot be returned or exchanged (unless they arrive damaged).

  • Gift cards.

Need Help?

For any questions regarding your order, fits, or returns, feel free to reach out to our dedicated support team:

  • Email: wejshoesofficial@gmail.com

  • WhatsApp/Call: +923104272465

  • Operating Hours: Monday – Saturday (10:00 AM – 6:00 PM)